#1  
Old 17th August 2011, 08:45 PM
Hannes Danzl[NDD]
 
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Default Mailserver issues - being resolved now

After we've been made aware in these newsgroups that some (current &
potential) customers are waiting for answers to their emails since a few days
now, we've taken a detailed look and discover a sever problem/bug with our
mail server.

The forwarding logic of our mail server doesn't correctly distribute emails if
an IMAP client with rules is active on the distribution mailbox (e.g. sales@,
support@, etc). The IMAP client kind of swallows these mails and the only
place they go is the target folders within the distribution mailbox.

We've now deactivated all rules on the server side to make sure this will not
happen in the future. We have also scheduled time for to manually
re-distribute the mails from these folders to the right places and make sure
we answer the ones that haven't yet (fortunately we've detailed logging in
place for outgoing mails).

We're very sorry for that and will try to sort through this in the next 2 to 3
days and answer all emails that have not been responded to.

Thanks for your understanding

--
Hannes Danzl / NexusDB

Manuals - http://www.nexusdb.com/support/index..._manual_v3.htm
Issue Tracker - http://www.nexusdb.com/mantis/view_all_bug_page.php
Newsgroup Web Gateway - http://www.nexusdb.com/forums/
Newsgroup Search - http://www.nexusdb.com/forums/search.php


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