Old 17th August 2011, 09:45 PM
Hannes Danzl[NDD]
Posts: n/a
Default Mailserver issues - being resolved now

After we've been made aware in these newsgroups that some (current &
potential) customers are waiting for answers to their emails since a few days
now, we've taken a detailed look and discover a sever problem/bug with our
mail server.

The forwarding logic of our mail server doesn't correctly distribute emails if
an IMAP client with rules is active on the distribution mailbox (e.g. sales@,
support@, etc). The IMAP client kind of swallows these mails and the only
place they go is the target folders within the distribution mailbox.

We've now deactivated all rules on the server side to make sure this will not
happen in the future. We have also scheduled time for to manually
re-distribute the mails from these folders to the right places and make sure
we answer the ones that haven't yet (fortunately we've detailed logging in
place for outgoing mails).

We're very sorry for that and will try to sort through this in the next 2 to 3
days and answer all emails that have not been responded to.

Thanks for your understanding

Hannes Danzl / NexusDB

Manuals - http://www.nexusdb.com/support/index..._manual_v3.htm
Issue Tracker - http://www.nexusdb.com/mantis/view_all_bug_page.php
Newsgroup Web Gateway - http://www.nexusdb.com/forums/
Newsgroup Search - http://www.nexusdb.com/forums/search.php

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Mailserver issues - being resolved now Hannes Danzl[NDD] nexusdb.public.support 0 17th August 2011 09:45 PM
Issue with Help still not resolved Ramzi H. nexusdb.public.support 1 10th February 2011 08:18 PM
Re: No issues at all? :) Hannes Danzl[NDD] nexusdb.public.support.php 2 18th July 2008 06:29 AM
RC4 closed issues Dirk Sommerlinck nexusdb.public.support 3 15th August 2003 03:30 PM
RC1 Issues Eric Schreiber nexusdb.public.support 5 4th August 2003 10:21 PM

All times are GMT +11. The time now is 05:21 PM.

Powered by vBulletin® Version 3.6.8
Copyright ©2000 - 2017, Jelsoft Enterprises Ltd.